A large services organization had a long history, with various regional offices growing up over time. A global corporate standard had been developed for work practices, but had never really been adopted by all the regions. The process for changing the global processes became quite cumbersome over time, as the organization grew and attempted to hear the voice from every region. Regions started to develop their own protocols, since it was too much effort and took too long to try to budge the global standards committee. Things deteriorated, with each well-meaning branch AND the head office continuing to evolve their own standards in order to get their work done. After a number of impassioned discussions, the unfortunate decision made was too start yet another web page, yet another database, yet another depository of information, with the intent of "doing it right this time". At last count, that now meant nine different places where a standard might be stored, with up to nine different variations of a given document. The end result is that most employees keep a printed copy of whatever documents they tend to use, and everybody is on a different page.
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