Top Notch Customer Service - NOT

Phoned a bank recently to ask what interest had been paid on a mortgage the previous year, as the annual notice had been misplaced. The initial phone tree was 5 levels deep, with two levels asking essentially the same questions, and it took thirty-two button pushes on the phone before we could talk to a person. Then had to answer a number of security and identity questions, even though I'd already entered the correct bank card number, PIN number AND voice print into their automated system. Then, it took two holds, three transfers and eighteen full minutes, with several explanations of what I wanted, until I was finally able to get the interest amount. A relatively simple request - dissappointing service and dissapointing use of technology.