Have you ever had the joy of working in a very capable organization? In a place where the processes are in control, people are on top of things, and the team is actively seeking to take on more and greater challenges? It's radically different from the more common situation where people feel overwhelmed and do their best to avoid getting burdened with more work.
At some point in an effective improvement journey, the switch happens. Rather than a daily feeling of chaos and stress, people evolve into a feeling of calm capability, of strength, of collective confidence. One day, the group realizes that they are easily handling what used to be impossible beyond imagining. Like buying a new sports car, a new kind of thinking takes hold - "let's open 'er up and see what this baby can really do!"
This can happen in a one-person office. This can happen in a department. This can happen throughout an organization. When you finally figure out a system for staying on top of the daily tasks, clawing away at the backlog, and eliminating the churn and waste from your processes, it starts to get really exciting.
How much better would your world be if you could move your organization from "don't bother me" to "give me more?"
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