I Had No Idea How Complicated It Is!

After a morning session to map all the steps in a small administrative process, the manager of the area was shocked to see what went into getting this job done. "I had no idea how complicated it is!"

The same information had to be entered into seven different places, including computer programs, a wall calendar, a web page, and a couple of binders and note books. There were six different handoffs between staff members, and several different ways to keep track of the calendar events, yet there was no way of knowing if each job actually got done. Everybody just hoped and assumed that things would work out.

After redesigning, the process went from about thirty manual steps, down to about nine, saving everyone time and frustration, and allowing them to easily process several times the volume, with far less effort.