A restaurant had three owner/managers that shared duties on different nights. They all had different management styles, and didn't make any attempt to coordinate their approach to employees.
One waitress received consistently positive feedback from Manager One. Manager Two was often critical, taking her to task for some of the same things that Manager One praised her for. After a few months on the job, she asked Manager One for a raise. He said that she'd see an increase on her next cheque, but that didn't happen. When she asked Manager Two about it, he told her that none of her work justified a raise.
It's always difficult to report to more than one Manager. It's especially difficult when Manager One and Manager Two don't communicate with each other or even try to get on the same page. Managers often don't see how this stuff drives employees crazy.
Thursday, December 1, 2011
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