A recent movie night started poorly, with frustration buying tickets online. The website was very slow, redirected us several times, and our first transaction failed half-way through the credit card processing, before we could print our tickets. We tried again, and after waiting through more slow screens, we were finally able to print our tickets. We were surprised to find we had purchased both tickets AND concession vouchers, which wasn't our intent.
In total, the purchase took about a half hour. Our hope was to avoid waiting in line at the theatre, instead we waited online, were frustrated online, ended up being double billed, ended up buying tickets AND vouchers, ended up having to cancel one of the transactions through our credit card company, and started our romantic night out in conflict with a faceless, frustrating technology.
Poor service!
Tuesday, December 29, 2009
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